Red Shell Diaries

Recently I purchased a red "shell" for my MacBook Pro from Speck Products. I was very excited to add some color and additional protection to my beloved MBP and I could hardly wait until the thing showed up so I could slap it on. The package was delivered on 8/13/07 but unfortunately there was a minor problem with the right side of the bottom piece. It wouldn't quite "snap" onto the corner of my MB and there was a very rough edge on that side as well. (You may have to click on the picture below to resize it so that you can see the rough edge.)

I was disappointed but I thought, "hey, no problem - any company that is cool enough to make a cool product like this will be cool about customer service, they'll probably just apologize and send me out a replacement!" Sadly that has NOT been the case so far and that is the reason for this blog post. I E-Mailed them the morning of 8/14/07 with this message:

"Hello. Yesterday I received my much anticipated red shell for my 15" Core2Duo MacBook Pro. Unfortunately it seems like there may be a defect in the lower half of the case. It won't "clip" on to the right side of the laptop and there is a very rough edge along that side as well. I was hoping that you might be inclined to send me a replacement. I have attached a couple of pics of what it looks like."

So far I have not received ANY response. Not even what would be an extremely frustrating "return it where you bought it." This has started me thinking about how I paid $40 for two thin pieces of colored plastic and wondering why exactly I figured that Speck products was such a cool company. I am always very irritated when companies give E-Mail lower priority than other forms of communication.

I'm currently very bummed out about this situation. My hope is that they will make things right with me but whether they do or not I will write a post here about it.

UPDATE: All is well.